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4 issues that haunt my desktop

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Richard_L Feb 02, 2013 11:09 AM Reply | Bookmark
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Hello NCIX,

Our family desk-top has several issues that are incredibly frusttrating. I am hoping that someone can assist. I have searched for solutions for each problem and tried many solutions that did little to nothing to solve each issue. I do not have a reference point for when trouble started but there have been no significant software or hardware adds along the way. Forgive my ignorance and any help would be appreciated.

Windows 7 home edition

1) IE frequently will display "Oops, IE cannot connet to..." random websites such as google, ebay, youtube etc.
This issue is intermitent but increasing in frequency. Sometimes the error message is different such as the standard "page cannot be found" 404 screen. Another related? issue is that a page will load but without the graphics and look like an old style bulletin board if that makes sense.

- opening a new tab or new session of IE does not work
- ipconfig/ flushdns does clear the cache but the issue persists
- disabling IE9 and re-enabling does not work
- clearing internet history, temp Int files does not work
- uninstalling google toolbar and re-adding does not work
- error occurs with or without router
- reset and/or power cycle of router and/or modem does not fix
- driver for router is up-to date
- re-installed router software yesterday but issue came back today
- internet connection is not lost as email and downloads still work. Other devices such as smart TV and printer are still online and accessible.

2) Blue screen will appear "message to protect your computer" when watching a youtube video and scrolling through it occassionally.
- Radeon HD 6800
- 750 watt power supply
- drivers for card are up to date
- solutions online hint at power supply or heat issues but computer is running cool and power supply should be sufficient
- not sure what else to do about this one

3) Adobe Flash player re-installs
- at least once every couple of weeks, I need to re-install adobe flash player despite already having the current version
- usually I notice when facebook flash games do not work or the 404 page appears in a banner add on youtube
- I have completely uninstalled all adobe products and re-installed but the issue persists

4) Outlook password
- I know this is a long-time known issue but we run outlook 2002 on windows 7. On the initial opening of the application, the password will need to entered to access e-mail. It will never save it despite the check boxes being selected.
- I am hoping that someone can point me in the direction of a patch to fix this as I have tried without success to correct.

Thanks !

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AEO Feb 02, 2013 11:18 AM Reply | Bookmark
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It sounds like you have hardware stability issues, which is resulting in corrupt data.

To test memory, try windows memory diagnostic or memtest 86+. Latter preferred.
To test hard drive, run check disk with full scan enabled.

You may as well test your video card with some 3D stress program.

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Richard_L Feb 02, 2013 11:44 AM Reply | Bookmark
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Sorry, I have been wrestling with this for so long, I forgot some of the things I have tried.

- 3D stress test went fine, no blue screens
- memtest 86+ could fine no errors on 2 passes

Going to try checkdsk now....think I have done this before too but can't recall.


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Saberon Saberon Vip Member Moderator Feb 02, 2013 12:08 PM Reply | Bookmark
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What are your full specs?

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Richard_L Feb 02, 2013 12:54 PM Reply | Bookmark
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OS NameMicrosoft Windows 7 Home Premium
Version6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS ManufacturerMicrosoft Corporation
System NameUSER-PC
System ManufacturerSystem manufacturer
System ModelSystem Product Name
System Typex64-based PC
ProcessorIntel(R) Core(TM) i7 CPU 960 u 3.20GHz, 3201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/DateAmerican Megatrends Inc. 0802, 21/12/2010
SMBIOS Version2.5
Windows DirectoryC:Windows
System DirectoryC:Windowssystem32
Boot DeviceDeviceHarddiskVolume3
Hardware Abstraction LayerVersion = "6.1.7601.17514"
User NameUser-PCTest account
Time ZonePacific Standard Time
Installed Physical Memory (RAM)6.00 GB
Total Physical Memory5.99 GB
Available Physical Memory4.40 GB
Total Virtual Memory12.0 GB
Available Virtual Memory10.2 GB
Page File Space5.99 GB
Page FileC:pagefile.sys

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JohnyBoy JohnyBoy Feb 03, 2013 09:54 AM Reply | Bookmark
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With so many issues you would be far better off to take the couple of hours, format drive and reinstall windows. This will most likely resolve all issues assuming it's not hardware related...

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Stiles Moderator Feb 03, 2013 10:03 AM Reply | Bookmark
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I agree with JohnnyBoy.

Back up anything important and give it a re-install. Bit of a PITA but it's nice to do every now and then anyway.

Have you tried another browser, other than IE?

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skinny_kid Feb 03, 2013 11:39 AM Reply | Bookmark
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Has the pc been physically moved or bumped around? For what it's worth check the sata cable connections and make sure they are still in place correctly. Or if you have a spare cable, swap out the old one and see if it helps. Flaky cables / connections can cause weird issues.

But I also agree that is sounds like it's time for a reinstall of Windows.

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Richard_L Feb 03, 2013 01:49 PM Reply | Bookmark
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The computer has been moved a few times but always with care.

Yesterday, my ISP swapped out the modem but the error occurred again while he was still present.

I have reset the network adapter today but the issue has happened at least once or twice again. The driver is up to day and the card itself appears to be attached or part of the motherboard.

I was hoping it would not come down to re-installing windows all over again but it may come to that.

I have an older desktop that I may swap in place to fully eliminate ISP, modem, router, and cable factors before I re-install windows.

I do appreciate all of your suggestion.

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denizendazzler Feb 03, 2013 03:44 PM Reply | Bookmark
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once you eliminate the the hardware possibilities a fresh install of windows is the next logical step for this many problems.

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