All
  • All Departments
  • Digital Download
Cart
My Drafts
General Topics
  Tech News
  What's New
  NCIX.com Q&A
  Important Notices
  General Discussions
  Suggestions/Feedback
  Site Bug Reports
  PC Builder Workshop
  NCIX Gaming Community
  NCIX Tech Tips
  Linus Tech Tips
  NCIX Esther
  Folding @ Home
  Power Supplies
  Manufacturer Support
  PC Modding
  Product Requests
  Off Topic
Software Topics
  Operating Systems
  Linux
  Freeware/Shareware
  Open Source Projects
  Driver Updates
Broadband Topics
  Shaw Cable
  Telus ADSL
  Speed Test Reports
FAQs
  NCIX FAQs
  Hardware FAQs
  Overclocking FAQs
  Other FAQs
  Software FAQs
Top Categories
  Blu-Ray Drives
  Bundle Deals
  Camcorders
  CD & DVD Drives
  Chromebook
  Computer Cases
  Computer Speakers
  CPU Heatsinks
  CPUs / Processors
  Curved Monitors 30" +
  DDR2 Desktop Memory
  DDR3 Desktop RAM
  Digital Cameras
  Electric Transport
  External Hard Drives
  Fans & Cooling
  Hard Drives
  HTPC Accessories
  Inkjet Printers
  Keyboards
  Laser Printers
  LCD Monitors
  Mice
  Modding
  Motherboards
  Multifunction Printers
  Network Adapters
  Network Storage NAS
  Network Switches
  PC Games
  Power Management
  Power Supplies
  Scanners
  SD Secure Digital
  Solid State Drive - SSD
  Unlocked Smartphones
  USB Flash Drives
  Video Cards
  Webcams
  Wired Routers
  Wireless Accessories
NCIX.com Forums

FORUMS »

SO YOU MAKE US WAIT 20 MINS ON PHONE TO ...
Subject:

So you make us wait 20 mins on phone to then drop  us and call us back

Share this:
Author Date Posted Tools
Ian_E Apr 18, 2017 11:54 AM Reply | Bookmark
Like | Top | Bottom

Really apreciated waiting 20 minutes on the line for the call to end by saying I will be called back.


Garbage.

Topic URL: http://forums.ncix.com/forums/topic.php?id=2755436

Tip Posting | My Postings (3) | My Reviews (0) | View Source | Report
Christian_H15 Apr 18, 2017 12:19 PM Reply | Bookmark
Like | Top | Bottom

Same thing here. This will likely be the last time I ever deal with NCIX.

Tip Posting | My Postings (1) | My Reviews (0) | View Source | Report
Fire Fire Fire... Apr 18, 2017 12:25 PM Reply | Bookmark
Like | Top | Bottom

whaaaa. do you need a diaper change.
They do offer call back service. If on hold wait time will cancel after a certain time to prevent you from waiting for a long time.
Many companies are the same way.

Tip Posting | My Postings (55) | My Reviews (1) | View Source | Report
Ian_E Apr 18, 2017 02:16 PM Reply | Bookmark
Like | Top | Bottom

There's a difference between call back option right away and making you wait 20 mins to force you using the call back option.

There are a lot of better companies out there , there's a reason why NCIX is a last resort when it comes to ordering.

Tip Posting | My Postings (3) | My Reviews (0) | View Source | Report
Lariat06 Apr 18, 2017 03:09 PM Reply | Bookmark
Like | Top | Bottom



The call back service is trash.

You call for tech support / RMA, wait 20 minutes and get kicked off the line. The person who calls you back won't even help you with an RMA and they transfer you back to the same line on hold again.

Tip Posting | My Postings (385) | My Reviews (1) | View Source | Report
Poison Ivy Poison Ivy Apr 18, 2017 03:12 PM Reply | Bookmark
Like | Top | Bottom

One thing I've learned over many years of being on hold is don't hold if there is a callback option. It's there for a reason :P

I've never had much of an issue with NCIX. Last dec I ordered some weirdo "open box" items that apparently no longer existed. I did have to play phone tag but I eventually got it handled and received a full refund for the missing items.

I've seen people complain on this board about NCIX CS since I first found the forum in 2005. I don't think it's that big of a deal :P That's why most big online companies don't have message boards, lol.

Tip Posting | My Postings (3644) | My Reviews (68) | View Source | Report
Lariat06 Apr 18, 2017 03:23 PM Reply | Bookmark
Like | Top | Bottom

I was actually just emailing Greg to ask him a question about this call back feature....

The problem I'm having is you call the Tech support/RMA line and you wait 20 minutes, get added to the call back list. This would be fine, but the people who call you back can't actually help you with an RMA. What's the point of them calling you back then, the 3 times I tried it they just transferred me back to the hold line for another 20 minutes.

Tip Posting | My Postings (385) | My Reviews (1) | View Source | Report
Greg * NCIX.com Greg * NCIX.com NCIX.com Staff Apr 18, 2017 03:30 PM Reply | Bookmark
Like | Top | Bottom


Yup, that's a problem.

I asked the Customer Care manager, he's already put in a request to have a separated callback queue for the RMA team.

Tip Posting | My Postings (27883) | My Reviews (4) | My Profile | View Source | Report
Greg * NCIX.com Greg * NCIX.com NCIX.com Staff Apr 18, 2017 03:34 PM Reply | Bookmark
Like | Top | Bottom


I think there's a plan in place to offer that as an immediate option, but in the meantime you can place a callback request right from the website. It's on the right sidebar.

I would definitely suggest using the online callback system over waiting on the line for someone to answer. If the Customer Care department is shorthanded, call times can definitely be much longer than we'd like them to be. :(

Tip Posting | My Postings (27883) | My Reviews (4) | My Profile | View Source | Report


Icon Canadian CANADA Icon United States USA
Image Box Left Call Queue Image Box Right
Now Serving
Closed
Image Dot
Image Box Left Bottom Image Box Right Bottom
Image Box Left Avg. Response Time Image Box Right
Image dot
Closed
Request Call Back
(Web Orders Only)

Bluetooth Call Me
Image Box Left Bottom Image Box Right Bottom
Image Box Left

Recent Experts

Image Box Right
Image Dot
1. Mr. Friendly™ (58625)
2. Greg * NCIX.com (37253)
3. Entz (5262)
4. TheGreatGazoo™ (1730)
5. Benjamin_O4 (6)
Image Dot
Image Box Left Bottom Image Box Right Bottom
Image Box Left

All Time Experts

Image Box Right
Image Dot
1. Mr. Friendly™ (51387)
2. The Wizard (39824)
3. death_hawk™ (35144)
4. Not An Expert (26343)
5. Lance W (25246)
Image Dot
Image Box Left Bottom Image Box Right Bottom
 
Your Order Company Info Memberships Services Hotlinks
Order Status
RMAs (Merchandise returns)
F.A.Q.
Contact Us / Store Locator
Careers
Blog
Terms & Conditions
Privacy Policy
BBB Accredited Business Profile
Branding & Logos
NCIX Rewards
Premier Partner Reseller Program
VIP Memberships
Advantage Membership
NCIX Affiliate Program
Super Shipping Saver Club
Express Coverage
Express RMA
Express Exchange and Care Coverage
Gift Cards & Balance Checker
Same-Day Delivery
Retail Financing
NCIX Newsletters
NCIX Forums
Folding @ Home Team
The Banner Vault
International Sites:  Canada
Copyright© 2017 NCIX.com/Netlink Computer Inc. All rights reserved. / Server ID: 48  374 ms
Page last updated: 07/20/2017 19:40:58