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 LATEST TOPICS |  FORUMS » GENERAL DISCUSSIONS » WOW NCIX SHIPPING IS AMAZING...
Subject: Wow ncix shipping is amazing
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girly_b Jan 03, 2012 04:09 PM Reply | Bookmark
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I bought DVD-rw drive at 11:35pm pt time and already got tracking numberguess ill be seeing that tomorrow :)

Topic URL: http://forums.ncix.com/forums/topic.php?id=2457053

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i_g Jan 03, 2012 04:24 PM Reply | Bookmark
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to make up for your fast shipping ncix decided to even it out by slowing my shipping to a crawl...ordered on the 24th and still waiting for a rotten shipping e-mail

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Dav3 Jan 03, 2012 04:27 PM Reply | Bookmark
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Its always hit and miss. Much room for improvement for shipping at ncix.

My last order of 4-5 items came in 3-4 individual shipments. Spaced out by a few days of course, from diff places. I miss the days of one box having everything in it all the time. Or even paying for the heavy duty shipping box!

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girly_b Jan 03, 2012 04:52 PM Reply | Bookmark
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could help that im in vancouver too im too busy to go pickup plus i used my paypal lol

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denis_b Jan 03, 2012 05:49 PM Reply | Bookmark
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same here i_g thats the second time they do that to me... and i took express shiping WOW
far to be impressed atm

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Dav3 Jan 03, 2012 06:27 PM Reply | Bookmark
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remember its a SHIPPING option that is express. not processing, although it would be nice if they offered that too.

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Ordinator Jan 03, 2012 06:34 PM Reply | Bookmark
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Glad most people are having an OK or better time with their shipment wait times.

Up until now I've had a similar experience with all of my NCIX orders - processed and shipped within 24 hours and usually within 12.

My luck ran out on the last buy. I'm still waiting for an in-stock order (1 to 2 business days) to ship. I'm quietly hoping that I simply wasn't sent a shipping confirmation and that the package is on its way ;)

Just a light complaint from my end. NCIX has been very good to me over the years so I don't really feel upset, just antsy.

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Jason_S Jan 03, 2012 06:43 PM Reply | Bookmark
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I don't get why some orders are taking forever, I bought 2 HD's on the 24th and still haven't even shipped. I'll be lucky to get them next week at the rate NCIX is crawling along.

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Trent_M Jan 03, 2012 07:13 PM Reply | Bookmark
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I placed an order on Dec. 25, Payment and order was processed on Dec 28. Nothing has been shipped yet. I ordered more stuff yesterday, Got the payment processed and order processed email last night. I though both orders would get shipped today but nothing.

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Adam_B Jan 03, 2012 08:03 PM Reply | Bookmark
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I realize that holidays were just finished, but this is getting a little ridiculous...

My order got charged and processed all on boxing day ... still waiting for a shipping confirmation.

I've even tried calling them -- twice now have had the line disconnected on me, during business hours.

Considering I've already had online orders fulfilled since boxing day from other online retailers, this will definitely influence my decision to buy next holiday...

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Poison Ivy Jan 03, 2012 08:41 PM Reply | Bookmark
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It depends what you ordered, I ordered multiple items on Dec. 26 and 28 and have yet to see anything. 2 of the items shipped on I think the 27th but no tracking info updates, it's just in limbo. Half my stuff has yet to ship :(

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Ron_R Jan 04, 2012 12:39 PM Reply | Bookmark
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Adam_B I am gettint the exact same thing as you...Placed order on 25th and fully processed by 27th, except shipping, still hasn't shipped. Started an online inquirey last Friday...no response. Thied calling both numbers today...hang-up eveytime. Now trying a post on this form to see if anyone will respond!
Good luck to you

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Kevin B Jan 04, 2012 12:47 PM Reply | Bookmark
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Usually NCIX shipping is amazing - but definitely not so amazing for the boxing week sale. I doubt I will order again during next years holiday sale, the delay is getting a bit much.

I'm in the same boat as the others here, been waiting a week (after the credit card was charged) for my order to ship. But, since I assume this Boxing Week sale was their busiest time of the year, I ordered expecting a slight delay.

I had assumed to receive my good by the end of this week, which now looks unlikely. Perhaps extra part-time staff should have been hired for the holiday season?

This message was modified by the poster at 01 04, 2012 12:47 PM

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Danny_R Jan 04, 2012 12:52 PM Reply | Bookmark
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It depends on what you order and if there's stock. And by stock, it has to be at the warehouse, not the stores.

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Miztress Jan 04, 2012 01:15 PM Reply | Bookmark
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I too have placed an order on the 26th of December and am still waiting for a shipping e-mail. They certainly took the money already and the products I am waiting for are all in stock so it is not a matter of waiting for stock here. I know Holidays are busy since I am a business owner myself but I am nearing the edge of my patience since I have called around 10 times now, pressed 1 to speak to someone about my internet order and been dropped EVERY time. I have directed many, many people to NCIX for purchases in the past and don't get me wrong I do love NCIX but this is seriously a problem that needs to be dealt with. Fix the dang phone lines!!

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Saberon Jan 04, 2012 01:28 PM Reply | Bookmark
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Hmm, this makes me optimistic about my video card RMA cross shipment.

*offers vocal prayer to NCIX RMA gods*

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Jamie A_M Jan 04, 2012 01:30 PM Reply | Bookmark
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I can't comment on the shipping but if it is anything like the time it took to reply to a ticket. You have my sympathies.

I submitted a ticket on Dec 27th...I just got a reply to it Jan 4th. Snail mail would have been faster.

http://farm8.staticflickr.com/7166/6637161169_032f93b94d.jpg

This message was modified by the poster at 01 04, 2012 01:34 PM

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Andrew_d Jan 04, 2012 01:34 PM Reply | Bookmark
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For those complaining about still waiting... I placed an order on boxing day 2010. It was not completed until June 8th 2011. Was there an "Oops, sorry about that!"... would have been nice. I found ever since NCIX went to Ontario, their service has taken a nose dive. Another example, I picked up my laptop mid Dec (ordered it Nov 25th), reported it defective around Dec 23rd, and they closed the message because the option I chose was refund. BTW, now the laptop won't even boot, its just a brick. NCIX didn't transfer it to technical support, they just closed it, so I had to open a new request and then they said they are transfering it to tech support.... am still waiting for ... a message from tech support.... or something...

If you do have to wait a long time, and you ask them for an update, below is an example of the the message you can expect to receive.

Dated Jun 08, 2011 at 05:32 PM reply from Ncix Support

Hi Andrew,
It looks like your order was shipped out today, you will receive the tracking number for this a little later this evening by email. If there's anything else I can assist you with, please just let me know.
Best Regards,
========================
C------------ K--------
NCIX.com
Great Technology, Selection & Service
Tel 1-877-NCIX-777
Fax 604-288-8022
105-4620 Viking Way
Richmond, BC
V6V 2L5, Canada

-----------
All I can say is, at least they shipped it to me, and the prices are good. But the service makes me feel

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sebastien_l Jan 04, 2012 01:35 PM Reply | Bookmark
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Rma prayer to ncix gods? i you dont get a restocking fee or something else

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Trent_M Jan 04, 2012 05:58 PM Reply | Bookmark
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I'm giving them until tomorrow to ship my oder from Dec. 25 in which the payment and Order was processed on Dec 28. I was hoping to get my order before Friday to finish my build as I have to head to South Carolina this weekend for Busniess for the next week. Tomorrow I will cancel my order and order from a competitor here in Alberta.

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Chris*NCIX Jan 04, 2012 06:07 PM Reply | Bookmark
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Quote: (Kevin B @ Jan 04 2012, 12:47 PM)

I had assumed to receive my good by the end of this week, which now looks unlikely. Perhaps extra part-time staff should have been hired for the holiday season?


The problem is NOT staff, the problem is the very limited amount of days that the couriers worked last week AFTER the Boxing Day sale and the back to back long weekends. Had we had enough time to ship the entire week, we wouldn't be nearly half as backlogged as we are :(

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Saberon Jan 04, 2012 06:08 PM Reply | Bookmark
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This may sound incredibly strange but does your last name end with a Z, Trent?

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Chris*NCIX Jan 04, 2012 06:19 PM Reply | Bookmark
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Quote: (Andrew_d @ Jan 04 2012, 01:34 PM)

If you do have to wait a long time, and you ask them for an update, below is an example of the the message you can expect to receive.


I would love to elaborate on all the reasons why every single person who has sent in a ticket has had their order delayed, it's just not feasible in this the busiest time of year for us. If we all did this for every single ticket/email/phone call, I wouldn't have been able to reply back to your ticket for another couple of days.


Quote: (Andrew_d @ Jan 04 2012, 01:34 PM)

and they closed the message because the option I chose was refund.


This doesn't make any sense, it doesn't matter if you chose refund or replace, no one closes a ticket until it's resolved (unless you made duplicates, then they would have just closed one). If this did indeed happen then I can assure you it was an accident.

Quote: (Andrew_d @ Jan 04 2012, 01:34 PM)

But the service makes me feel


I can assure you this is not my intention, we have to manage our time here very responsibly as there's only so much we can do in an 8 hour period per day. I am sorry if my response made you feel this way.

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Chris*NCIX Jan 04, 2012 06:24 PM Reply | Bookmark
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Quote: (i_g @ Jan 03 2012, 04:24 PM)

i_g said:
to make up for your fast shipping ncix decided to even it out by slowing my shipping to a crawl...ordered on the 24th and still waiting for a rotten shipping e-mail


I had yours shipped today.

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Deepsea2000 Jan 04, 2012 06:26 PM Reply | Bookmark
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I ordered on the 29th (all in stock items) and I'm still waiting for shipping as well. I know it's a busy time of year so I'm not angry... but it is frustrating.

Can't build my computer 'till I get that shipment and I start school next week... so it's looking like I won't get to enjoy my new build until summer :(

This message was modified by the poster at 01 04, 2012 06:29 PM

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Chris*NCIX Jan 04, 2012 06:27 PM Reply | Bookmark
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Quote: (denis_b @ Jan 03 2012, 05:49 PM)

denis_b said:
same here i_g thats the second time they do that to me... and i took express shiping WOW
far to be impressed atm


Had yours shipped as well. Express shipping doesn't mean a lot when there are no couriers working to pick things up. All this means is your order will be shipped by plane instead of ground which we did.

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Chris*NCIX Jan 04, 2012 06:30 PM Reply | Bookmark
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Quote: (Ordinator @ Jan 03 2012, 06:34 PM)

My luck ran out on the last buy. I'm still waiting for an in-stock order (1 to 2 business days) to ship. I'm quietly hoping that I simply wasn't sent a shipping confirmation and that the package is on its way


Had yours shipped too.

Quote: (Ordinator @ Jan 03 2012, 06:34 PM)

Up until now I've had a similar experience with all of my NCIX orders - processed and shipped within 24 hours and usually within 12.


The only time of year this won't happen is now

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Chris*NCIX Jan 04, 2012 06:32 PM Reply | Bookmark
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Quote: (Jason_S @ Jan 03 2012, 06:43 PM)

Jason_S said:
I don't get why some orders are taking forever, I bought 2 HD's on the 24th and still haven't even shipped. I'll be lucky to get them next week at the rate NCIX is crawling along.


Shipped yesterday. Ordered 24th ( holiday weekend ) get back, processed on 27th ( limited to no courier service during that week ) then another long weekend.

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Chris*NCIX Jan 04, 2012 06:37 PM Reply | Bookmark
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Quote: (Trent_M @ Jan 03 2012, 07:13 PM)

Trent_M said:
I placed an order on Dec. 25, Payment and order was processed on Dec 28. Nothing has been shipped yet. I ordered more stuff yesterday, Got the payment processed and order processed email last night. I though both orders would get shipped today but nothing.


I'll have your first order out tomorrow (it almost made it today, just missed the last pick up). I see was processed on the 29th, making this the end of the 3rd business day. Your 2nd order I had to transfer your Swiftech here.

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Chris*NCIX Jan 04, 2012 06:39 PM Reply | Bookmark
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Quote: (Adam_B @ Jan 03 2012, 08:03 PM)

Adam_B said:
I realize that holidays were just finished, but this is getting a little ridiculous...

My order got charged and processed all on boxing day ... still waiting for a shipping confirmation.


Nothing was processed on Boxing Day, yours was done on the 27th as well. Shipped today.


Quote: (Adam_B @ Jan 03 2012, 08:03 PM)

I've even tried calling them -- twice now have had the line disconnected on me, during business hours.


We will changing the phone system very soon for the better, I am sorry you were unable to reach us.

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