View Full Version: Bug in ordering system

Thomas_D
02/24/2009, 12:02 PM
Seems if you have a credit card with leading zeros the order /check out system strips them off causing your transaction to fail. Unfortunately, this puts you into the horrific customer service loop. I have been trying to complete my order for three days now. After several calls and hours on hold I finally found a live person today. With any luck my order will complete today... This message was modified by the poster at 02 24, 2009 12:03 PM
Stanley.
02/24/2009, 12:40 PM
Try sending in a ticket, most of mine are answered same day.
Greg * NCIX.com
02/24/2009, 01:06 PM
Quote: (Thomas_D @ Feb 24 2009, 12:02 PM)

Seems if you have a credit card with leading zeros the order /check out system strips them off causing your transaction to fail.
There are credit card numbers that start with a zero?!?
Sidewalkcookie
02/24/2009, 01:19 PM
Pre-paid cards maybe?
Thomas_D
02/24/2009, 01:21 PM
I would have your testers check with leading zeros in each of the credit card segments.. For example, visa/mc 0xxx 0xxx 0xxx 0xxx.
Steven_M
02/24/2009, 01:30 PM
I'd personally check with mine, as one of my number strings starts with a 0, but that would involve me verifying my CC
Greg * NCIX.com
02/24/2009, 01:33 PM
Haven't seen that before. I'm used to seeing Visa start with 4, Mastercard start with 5, Amex start with 3
Greg * NCIX.com
02/24/2009, 01:37 PM
What is your issuing bank? Is it an international card?
Greg * NCIX.com
02/24/2009, 01:39 PM
Quote: (Thomas_D @ Feb 24 2009, 01:21 PM)

visa/mc 0xxx 0xxx 0xxx 0xxx.
Only the first block would be a problem, and no cards should start with a zero. My card has a leading zero on a segment, and it's not a problem.
TaG
02/24/2009, 03:38 PM
Quote: (Greg * NCIX.com @ Feb 24 2009, 01:33 PM)

Amex start with 3
Diners Club as well - They have different second numbers though. And I think Discover is a 6. Never heard of a credit card that starts with a zero though. Ever - I can't even see some of the European countries starting with that.